Data Center, Servers, etc.
They say the only thing a human brain cannot remember is pain. I truly believe that a lot of anger and details from the story I’m about to share with you are long gone. I’ve been meaning to share this story ever since moving away (..far away) from our the previous server providers and I’m not going to name any names because that’s not the purpose of this post.
The server providers I’m talking about are one of the industry’s leaders when it comes to X amount of customers they have, and advertising they push (*cough* superbowl *cough*). However, the product they provided (Dedicated Server) had no perks, (managed supports, automatic backup etc). No, nothing at all really. I was basically buying a box in one of their data centers and if it crashed then no one would reboot it. If it would have shut off, no one would have restarted it – and I’d have to call, wait approximately 5 – 7 minutes on the support and have them reboot it and it would take up to an hour to come back online. Sometimes, these things happened overnight and I’d wake up to a blank page, and sometimes I’d wait over 30 minutes on hold, or a customer rep wouldn’t even know how to deal with this issue and I’d just be left wandering. When I asked to move to another server the fee of the migration service was over $350 (Plesk to Plesk, nothing complicated) and said that it was going to happen between 24 to 48 hours, which means I had to take my entire business down for this operation.
Long story short(er) I was not as experienced as I am these days with managing a server nor did I know anyone who was able to manage a server besides Alexander Conroy (of esotech.org) and I didn’t want to bother him as often as I did and didn’t have the budgets to get his experienced team on board, I was pretty hopeless.
This would generally happen approximately once a week, once every two weeks that the server would randomly either crash or shut itself of, no errors w/ code were found in the log and I was running PHP & MySQL – why would this happen when I’m paying a fair amount for a dedicated server and it’s just supposed to work. About a month later as the servers health start going down. I realized that it was the hard drive that was going bad, and it kept putting the filesystem into read only mode which left me with no access. Eventually, like I said, it just died and took all my work with it (MySQL dropped, deleted, gone).
The thing that bummed me the most is that no one cared. I spoke to the highest level of administration and I was not even offered a refund, any perk, hours of communication and they offered me a months free (of a service that doesn’t work). What happened was that me and my staff had scraped off Google’s cached/indexed articles and manually uploaded it to a new database, which I had to purchase a new server (sadly, with the same company who provided me one for 1 month free at the time).
So yeah, that happened and I was pretty much bitchin’ to most of my friends and colleagues, I told my friends over at NetDNA (http://netdna.com) about that and they recommended that I’ll get in touch with Clint Chapman of Ubiquity Servers. Not 25 minutes after my conversation with Clint, we had set up a new box, and with a blink of an eye Team Ubiquity had migrated Bloginity.com over to the new server (FTP, MySQL etc) I couldn’t believe my own eyes. I was about to pay $350 for the migration fee to go from 1 server to another initially, within the same company, and they have done that free of charge, and that didn’t take 24-48 hours to do like the other company stated.
I realized I was being screwed, with what I like to call “The Umbrella System”, when they shove a large umbrella up your ass, and then slowly, they begin to open the umbrella.
I now have a fully managed server with the company and I have moved all my sites over there. I have also referred many of my friends & clients and the thing is this migration thing wasn’t a “hook up” it’s just a service Ubiquity offer, so if you are even considering to move your server to another one, they’d do it gladly in less than an hour.
I can’t word them up enough, seriously. I’ve looked up to Ubiquity for such a long time and I’ve been so passionate about the team that I now found myself Directing the Marketing dept here in Arizona. I truly believe in this team and that they have the best product in the market, hands down.
If you are a webmaster, working with any other server provider in the industry and you’re considering or thinking perhaps you’re not getting the service you’re looking for – I promise you that the prices you’ll get at Ubiquity are competitive, the support is of the strongest force, and the product is the best, guaranteed. You will never be left alone or talking to a random support associate. Quickest email replies, personal assistant. Just the experience you need to when you’re getting a managed server.
Big ups to the Support Team Ubiquity!
I have now joined forces with Ubiquity and am serving as the Director of Digital Marketing here. One of my first projects is to personally manage the Facebook/Twitter/Google+ pages,I will be sharing a lot of insight for web masters, and internet-based business owners. Make sure to follow and read the information I’ll be sharing. Do not hesitate to ask questions – if you have any, or concerns if there are any. Ideas, and thoughts. I’m here to think together and share the wealth of knowledge and experience.
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Entrepreneur, Skater, Rebel, Fashion Lover & Art fan. I am the Editor-in-Chief and Founder (previously CEO) of 